Members Hub
Yes! If you are on a full membership or full gold card or student membership you can bring one friend for free each month. Please email hello@wildwellbeing.co.nz to let us know when you will bring a friend.
– For all of our membership options the direct debit will be set up to come out of your account weekly. You are able to pay your membership in advance by cash over a longer period of time with a minimum of 13 weeks.
– This is an auto-rolling contract with a 3-month commitment period. You can cancel anytime after a minimum of 26-weekly payments.
– Our membership prices are locked in until January 1st of the following year.
– To end this contract please be aware that there is a minimum 28-day notice period, which will include a final payment being withdrawn from your account after your cancellation is received.
– Your contract will roll over automatically after 3-months unless you inform us you’d like it to stop.
– Please ensure there is sufficient funds in your account as Payrix incurs a $3.00 bank charge for failed transactions. Wild Wellbeing may also charge you a fee of $5.00 for failed transactions and this will be looked at on a case by case basis.
– During your membership, you are able to place the membership on hold. All hold requests must be submitted to our email address hello@wildwellbeing.co.nz
– For all membership holds, we require a minimum of two week’s notice, prior to the hold taking place.
– You are entitled to 2 x 1 week holds every 6 months based on your membership anniversary start date. Holds are to be taken within each 6 month block and cannot be accumulated over the 12 month period.
If you are wanting to discuss placing your membership on hold which is outside of our current policy please contact us via email to hello@wildwellbeing.co.nz
– If you are on a student membership you will be contacted every 6 months to confirm your student eligibility.
– Memberships are non-transferable.
For any enquiries, please contact us at either 027 313 0104 or by emailing hello@wildwellbeing.co.nz.
The main reasons for failed payments are:
1. Insufficient funds in the account. Payments go through around 12:30am on the scheduled payment day.
2. Card has expired/been deactivated (you will need to contact us ASAP to update your details and avoid fees)
3. Incorrect card details entered
4. Card entered not allowed by system
If your payment fails to go through you will receive an automatic email to your email address linked with your account.
We will then contact you to let you know how much is owing and how you can pay.
Payrix incurs a $4.60 bank charge for failed transactions. Wild Wellbeing will charge a fee of $7.50 for failed transactions after 3 failed payments, this will be added onto your next weekly membership payment and you will be notified by email.
To avoid fees we recommend:
1. Setting a reminder the night before your payment is due to ensure there are sufficient funds in your account
2. Notifying us ASAP if your nominated card is expiring/deactivated
We require 4-weeks notice for cancellations.
We will take your notice from the day you complete and submit this form. Click here to access >>
Our weekly memberships have a 13-payment lock-in period. You can only cancel after this period is complete.
We require 2-weeks notice for holds.
You are entitled to 2 x 1 week holds every 6 months based on your membership anniversary start date. Holds are to be taken within each 6 month block and cannot be accumulated over the 12 month period.
If you are wanting to discuss placing your membership on hold which is outside of our current policy please contact us via email to hello@wildwellbeing.co.nz
We do accept holds without notice and for longer periods of time in extenuating circumstances (e.g. injury/pregnancy), please provide details in the form if you require this.