FAQs
Yes! If you are on a full membership or full gold card or student membership you can bring one friend for free each month. Please email hello@wildwellbeing.co.nz to let us know when you will bring a friend.
– For all of our membership options the direct debit will be set up to come out of your account weekly. You are able to pay your membership in advance by cash over a longer period of time with a minimum of 13 weeks.
– This is an auto-rolling contract with a 3-month commitment period. You can cancel anytime after a minimum of 26-weekly payments.
– Our membership prices are locked in until January 1st of the following year.
– To end this contract please be aware that there is a minimum 28-day notice period, which will include a final payment being withdrawn from your account after your cancellation is received.
– Your contract will roll over automatically after 3-months unless you inform us you’d like it to stop.
– Please ensure there is sufficient funds in your account as Payrix incurs a $3.00 bank charge for failed transactions. Wild Wellbeing may also charge you a fee of $5.00 for failed transactions and this will be looked at on a case by case basis.
– During your membership, you are able to place the membership on hold. All hold requests must be submitted to our email address hello@wildwellbeing.co.nz
– For all membership holds, we require a minimum of two week’s notice, prior to the hold taking place.
– You are entitled to 2 x 1 week holds every 6 months based on your membership anniversary start date. Holds are to be taken within each 6 month block and cannot be accumulated over the 12 month period.
If you are wanting to discuss placing your membership on hold which is outside of our current policy please contact us via email to hello@wildwellbeing.co.nz
– If you are on a student membership you will be contacted every 6 months to confirm your student eligibility.
– Memberships are non-transferable.
For any enquiries, please contact us at either 027 313 0104 or by emailing hello@wildwellbeing.co.nz.
The main reasons for failed payments are:
1. Insufficient funds in the account. Payments go through around 12:30am on the scheduled payment day.
2. Card has expired/been deactivated (you will need to contact us ASAP to update your details and avoid fees)
3. Incorrect card details entered
4. Card entered not allowed by system
If your payment fails to go through you will receive an automatic email to your email address linked with your account.
We will then contact you to let you know how much is owing and how you can pay.
Payrix incurs a $4.60 bank charge for failed transactions. Wild Wellbeing will charge a fee of $7.50 for failed transactions after 3 failed payments, this will be added onto your next weekly membership payment and you will be notified by email.
To avoid fees we recommend:
1. Setting a reminder the night before your payment is due to ensure there are sufficient funds in your account
2. Notifying us ASAP if your nominated card is expiring/deactivated
We require 4-weeks notice for cancellations.
We will take your notice from the day you complete and submit this form. Click here to access >>
Our weekly memberships have a 13-payment lock-in period. You can only cancel after this period is complete.
We require 2-weeks notice for holds.
You are entitled to 2 x 1 week holds every 6 months based on your membership anniversary start date. Holds are to be taken within each 6 month block and cannot be accumulated over the 12 month period.
If you are wanting to discuss placing your membership on hold which is outside of our current policy please contact us via email to hello@wildwellbeing.co.nz
We do accept holds without notice and for longer periods of time in extenuating circumstances (e.g. injury/pregnancy), please provide details in the form if you require this.
At Wild Wellbeing we are COVID Safe.
You can do your part in our community by following our guidelines.
Prior to coming
– Please log on to your Mind Body account and update your name, address, phone number and email addresses.
– Please stay at home if you are unwell.
– Studio members who are vulnerable should discuss with their doctor if it is safe for them to resume classes. The onus is on the member to determine their capacity to safely resume fitness activities and attendance at fitness facilities.
– Bookings to be made online to ensure your mat space. If unwell, PLEASE cancel your booking so someone else can attend.
– For any studio purchases, we encourage contactless payment.
– Please bring your own mat, towel, blankets, and water to class as the studio cannot provide these at level RED.
– Scan in on entry
– Show proof of vaccination upon registration (we may contact you to ensure we have seen a current vaccination passport)
Arrival
– Please ensure you use the hand sanitiser placed at the entrance door BEFORE you enter the studio.
– Clients are to use the studio and reception area only.
– If members display any symptoms of being unwell (for example persistent coughing) will be asked to leave the studio.
– Masks to be worn into the studio and only removed once you are on your mat.
Classroom Dynamics
– All classes at this time will have no adjustments or physical contact with the teacher or other students.
– A hand sanitiser station is situated in the studio itself which is encouraged to be used after class.
– Props must be wiped down with sanitizer after use
– No blankets to be used.
– Your own mat and towel must be brought to each class.
– Max 18 in a class (Barre only 12 people) during level RED.
Please note – These guidelines may change depending on advice from the government.
All levels are welcome! Please let the teacher know so we can best serve you. We recommend doing one of the following classes as a first timer: yoga beginners, yin yoga, slow flow, pilates beginners.
Arrive 10 minutes early, to check in for your class.
Please bring a towel to all classes. You are welcome to bring your own yoga mat. Yoga mats are also available for use at the studio. It is advised to bring water, especially for sweaty classes like barre.
We have bathrooms available for your use.
Entry into class is not permitted once the class has started
Our teachers are more than happy to modify movements to your ability. Please let the teachers know if you are pregnant or have any injuries before class.
If you need to change or cancel your spot in class, please ensure you do so at least outside the late 8 hour cancellation period.
Although yoga’s generally considered a fairly safe form of exercise, injuries can occur when students don’t take appropriate modifications or try and force their bodies into postures they’re not ready for. This is why it’s so important to honour what your body needs, every time you step on the mat. However, injuries can also be one of our best teachers as they force us to slow down, modify and listen to our bodies.
If you have any pre-existing conditions, please speak to your doctor or physiotherapist before coming to class.
For posture, flexibility and general strength we recommend attending a minimum of 3 classes per week.
Yes, please cancel more than 8 hours before the class starts. Any cancellations within this time period will automatically be deducted.
We do not have any child minding facilities in the studio. If your child is quiet and behaved, they can sit in the room, however we cannot take any responsibility for them. We ask you to clean up any mess your child may have made.
Our classes are aimed at adults and teens. Kids 12 or older are welcome to join with a parent or guardian. We also offer kids classes.
Teens over 16 years of age are welcome to join classes on their own.
We highly recommend that you book into your classes as all classes have a maximum capacity, and not only that, it enables you to arrive at the studio, ensure your spot is reserved and check into class with ease.
It is best to avoid eating anything too heavy approximately 2 hours before your yoga class as you will likely be in postures where you are twisting, bending and potentially lying on your stomach. We also recommend that you hydrate yourself by drinking plenty of water during and after class.
Of course! Yoga and Pilates can be great forms of exercise pre and post natal. However, there are some postures which we recommend that you avoid, so please make sure you tell the teacher before class so they can best serve you. Always check with your doctor in advance and ensure it is safe for you to practice, avoid twists and modify poses as necessary.
However, we do not recommend you participate in barre, especially in your first trimester. We ask that you please inform your teacher before class so they are aware of your pregnancy and at what stage you’re in. It is at your teacher’s discretion whether you are admitted to practice.
- Comfortable clothing that you can move and sweat in.
- Fitted, active gym gear, i.e. tights or shorts and a singlet.
- We practice in bare feet so please leave shoes at the studio entrance.
Please bring a towel to all classes. You are welcome to bring your own yoga mat. Yoga mats are also available for use at the studio. It is advised to bring water, especially for sweaty classes like barre.
You can book via our Studio Timetable page. Upon arrival at the studio, please remember to say hi and give your name to the staff at the front desk to sign you in to the class to ensure you are not marked as a no show.